1.1 These General Terms and Conditions (hereinafter referred to as "Terms") establish the rules for the sale of services provided by OCTODEEP s.r.o., with its registered office at Technická 2935/23, Brno, 616 00, ID No: 21836604, registered under file number C 140375 at the Regional Court in Brno. Contracts with buyers are concluded through means of distance communication on the company's website.
1.2 These Terms detail and specify the mutual rights and obligations of the seller and the buyer (hereinafter referred to as the "customer").
1.3 The General Terms and Conditions form an integral part of every purchase agreement.
1.4 If the contracting party is a consumer (i.e., a person not acting within the scope of their business activity), the provisions of the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.) also apply to the legal relationship, unless these aspects are regulated differently by these terms.
1.5 These Terms are published on the company's website and apply to the sale of services offered through the web platform available at https://octodeep.com/.
2.1. OCTODEEP s.r.o. is not a VAT payer, therefore all prices are listed exclusive of VAT.
2.2 The contractual relationship between the seller and the customer is established at the moment the customer submits the order. This order is placed by filling out the registration form and subsequently submitting it. By this step, the customer confirms that they have been acquainted with these terms and conditions and agree to them.
2.3 The seller considers the data provided in the order to be correct and complete.
2.4 The buyer agrees to the use of electronic communication when concluding the contract.
2.5 The concluded contract and related tax documents will be archived in electronic form for a period of three years.
2.6 The seller undertakes to provide or deliver the ordered service, while the customer is obliged to accept this service and pay the agreed price for it.
3.1. The price for the subscription services is listed on the operator's website in the specified section.
3.3. Payments for services can be made monthly or annually depending on the selected package type and service.
3.4. The customer is obliged to state the correct variable symbol during payment, which allows for payment identification. If the variable symbol is missing or incorrect, the seller may not be able to provide the requested service.
3.5. For subscriptions (monthly or annual), the amount for services is automatically charged to the customer's payment card on the day the membership is renewed for the next period.
4.1. If the user account is suspended due to non-payment, the seller reserves the right to delete the data stored in the customer's user account.
4.2. By activating the account, the user agrees to the automatic start of the FREE membership.
5.1. Access details for online services and the corresponding URL addresses are intended solely for the personal use of the customer. Access to the user account is protected by a username and password, and the customer is obliged to protect this data from misuse. The seller is not liable for any misuse of access data by third parties.
5.2. All products and services offered through the web platform, including the content of online educational programs, are protected by copyright. Any distribution, copying, or provision to third parties without the express consent of the author is prohibited. The customer may use the copyrighted work only in accordance with the terms set out in the license agreement. If copyright is infringed, the customer is liable for the damage caused to the seller.
6.1. The seller has the right to withdraw from the purchase agreement without undue delay if it discovers that the other party has seriously breached the contract.
7.1. The customer can file a complaint related to the performance of the contract via email sent to [email protected]. The seller undertakes to assess the complaint but does not guarantee its positive resolution.
OCTODEEP s.r.o. is not liable for any damages or harm arising from the use of information or software provided through its services.
9.1. OCTODEEP s.r.o. fully recognizes the confidential nature of customers' personal data provided during the order process. This data is protected against misuse and secured. Personal data is not provided to third parties unless there is a legal reason to do so.
9.2. Consent to data processing: By filling out the registration form, the customer agrees that their personal data will be included in the database of OCTODEEP s.r.o., with its registered office at Technická 2935/23, 616 00 Brno, ID No: 21836604, registered at the Regional Court in Brno under file number C 140375. This data may be processed for marketing purposes and for sending commercial communications by electronic means in accordance with Act No. 480/2004 Coll., until the consent is withdrawn. The customer also agrees to receive information about promotions and offers from OCTODEEP s.r.o. or its business partners.
9.3. Cookies:
OCTODEEP s.r.o. uses cookies to track user preferences and optimize its web applications. Users can disable the use of cookies directly in their internet browser.
10.1. Data Storage
Unless otherwise specified, OCTODEEP s.r.o. retains user content, such as generated texts, audio recordings, videos, images, and other data created using AI, for a maximum period of three months. Within this period, users can download their data or continue working with it. After this period expires, OCTODEEP s.r.o. reserves the right to delete the specified content to free up system capacity for other users.
10.2. Unused Credit
Credits obtained as part of a subscription cannot be carried over to the next period. Credits purchased by the user beyond the subscription can only be carried over if the user has an active subscription.
OCTODEEP s.r.o. does not restrict users in the normal use of the system, but employs advanced filters to prevent abuse of services and unauthorized use of automated tools, such as bots.
The use of automated systems, bots, or other software tools for excessive exploitation of the OCTODEEP platform is prohibited without the prior consent of the company. In case of detection of unauthorized use of such systems, OCTODEEP has the right to immediately terminate the user account and suspend cooperation.
The company also reserves the right to block user access or close the account in case of attempts at unauthorized requests, system abuse, or excessive load on the service.
If a user uses OCTODEEP services in conflict with the laws of the Czech Republic or the European Union, the company reserves the right to immediately suspend or terminate the provision of services without prior notice.
13.1. Out-of-Court Dispute Resolution
The consumer has the right to out-of-court dispute resolution through mediation or arbitration, which is based on the voluntary participation of both parties. Supervision over compliance with laws is carried out by the Czech Trade Inspection Authority, which also provides out-of-court dispute resolution in accordance with Act No. 634/1992 Coll. Details about this process can be found on the website of the Czech Trade Inspection Authority (www.coi.cz). The consumer also has the option to use the online dispute resolution platform established by the European Commission at https://ec.europa.eu/consumers/odr/.
13.2. Effectiveness and Changes to Terms
These terms and conditions become effective on April 4th 2025. Information is published via the website https://octodeep.com/ or other information channels, usually by email. The company reserves the right to change these terms at any time without prior notice. The new version of the terms and conditions is always available on the website https://octodeep.com/ and is marked with the effective date. Orders are governed by the current version of the terms and conditions valid at the time of their conclusion.